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Philly Tenant Resource Guide

Overview

The Philadelphia Eviction Prevention Tenant Resource Guide contains information on housing resources, including where to go for emergency shelter, legal assistance, and rental assistance; how to prepare for an eviction hearing; and how to address housing discrimination.

Housing

Where can I go for emergency shelter?

Monday-Friday, 7am-3pm

Single Women & Families

Apple Tree Family Center 1430 Cherry St (near Cherry and 15th) 215-686-7150, 7151, 7152, or 7153

Single Men

Roosevelt Darby Center 802 N Broad St (near Broad & Fairmount) 215-685-3700

After 3pm and Weekends

For Families

The Red Shield 715 N Broad St (near Broad & Fairmount) 215-787-2887

For Single Women

House of Passage Kirkbride Center 111 N 48th St (near 48th & Haverford) 215-471-2017 or 267-713-7778

For Single Men

Station House 2601 N Broad St (near Broad & Lehigh) 215-225-9232

Homeless Outreach Hotline at 215-232-1984

Philadelphia Domestic Violence Hotline at 866-723-3014

Where can I go for rent or security deposit assistance

Office of Homeless Services (OHS)

  • 1430 Cherry Street (Center City) Monday-Friday, 9am-4pm
  • Low-income tenants only. Assistance ranges from $0 – $1500
  • Call 215-686-7177 to see if they have funds.

Philadelphia County Assistance Office (CAO)

  • 801 Market Street Monday-Friday 8am-5pm 215-560-1976
  • Very low-income tenants only. Assistance ranges from $0 – $400

What should I bring?

  • Photo ID for all household members age 18 and over
  • Social Security cards and Birth Certificates for all household members
  • Proof of Income
    • Pay stubs (for last thirty days)
    • Employment letter (hrs, pay date(s), wages/salary)
    • Award Letter from Social Security office
    • Any other documentation of income
  • Lease Agreement
  • Eviction Notice and/or Court Documents

What should I get from my landlord?

  • Rental License also called a Housing Inspection License
  • W-9 signed by landlord
  • Letter with current balance owed signed and dated by landlord

How do I get my landlord to make repairs?

Document the repair issues.

  • Make a repair request in writing.
  • Take Pictures.
  • Get witnesses.

Bring attention to the repair

  • Request an Inspection
    • Licenses & Inspections. Call 311.
    • PHA Section 8 Inspection. Call 215-684-3860.
  • File a Fair Housing Commission Complaint.
    • Call 215-686-4670 or go to 601 Walnut St, Ste 300 South
  • Withhold rent. (For serious repair issues only)
    • Send rent withholding letter to landlord.
    • Escrow your rent. Open a bank account to deposit your rent or keep the rent in a money order.
  • Repair & deduct
    • Contact a repair person and ask for an estimate for the cost of repair.
    • Send a letter to landlord with a copy of the estimate.
    • Hire the repair person if the landlord does not complete the repairs in a reasonable amount of time. Keep the invoice and receipt.

Visit www.PhillyTenant.org for more information and sample letters.

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This resource created by PEPP