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Providing Support to an Individual with Autism in Crisis
Overview
This guide gives basic tips on how to support a person with autism who is having a hard time or is in a crisis. Some people with autism may have repetitive behaviors or hurt themselves. These actions can look like a crisis even when the person is not in crisis. Watch for cues from family, friends, or others who know the person well. They can help you decide if any action is needed.
How to approach someone with autism in crisis
- Approach the person slowly and carefully.
- Use a quiet, calm voice. Use short, clear statements about what you are doing. When you ask the person to do something, say what you want them to do instead of what you want them not to do. For example, say “Keep your hands to yourself” instead of “Don’t hit.”
- Avoid touching the person unless they or someone else is in immediate danger. During a crisis, a person may need more personal space, not less. Giving them enough space shows respect and may help them calm down.
- Look around for things that may be causing the crisis. These are called “triggers.” Remove the trigger if you can.
- When the person starts to calm down, ask them to repeat your instructions. This helps you make sure they understand what you said.
- Give praise and positive feedback as the person starts to calm down.
How to NOT approach someone with autism in crisis
- Do not give multiple directions or ask several questions at once. This can overwhelm the person and may make the crisis worse.
- Do not use a loud voice. A loud voice may be a natural reaction during a crisis, but some people with autism are very sensitive to noise. A loud voice may make the situation worse.
- Do not touch the person unless they or someone else is in immediate danger. Touch can make a crisis worse.
This information was developed by the Autism Services, Education, Resources, and Training Collaborative (ASERT). For more information, please contact ASERT at 877-231-4244 or info@PAautism.org. ASERT is funded by the Bureau of Supports for Autism and Special Populations, PA Department of Human Services.